Your Questions About Account Terms and Rights
Yes. Open your account settings, find the Statements section, and download transaction reports as PDF. Each report shows deposits via DANA, OVO, GoPay or QRIS, withdrawals, game activity and dates. Reports are available for any date range since you opened your account.
We retain your transaction records and account history for the period required by Indonesia regulation, usually 5–7 years for dispute and compliance purposes. Personal details like your name and payment method are encrypted and kept separately. After the retention period, we securely delete your data unless you request otherwise.
Contact our live chat or email support and ask for a data access request. Provide your account username and the date range you want. We'll compile your account data, deposits, withdrawals and personal information and deliver it within five working days.
No. Your payment wallet details are tokenised — we store a secure reference to your account, not your actual payment credentials. DANA, OVO, GoPay and QRIS handle the encryption of your wallet information themselves. We never see or store your PIN or full account numbers.
Reach our support team via live chat in your account lobby or email our legal support address. For formal disputes or legal matters, send a detailed written request including your account username, the transaction or issue in question, and your preferred resolution. We respond in writing within five working days.
We retain all transaction records—deposits from DANA, OVO, GoPay and QRIS, plus withdrawals—for the duration of your account plus the regulatory retention period, usually 5–7 years. You can view your full history in your account statements at any time, and download reports whenever you need them.
Yes. Most account details can be updated directly in your profile settings. For changes to registered name, email or payment method, contact support with your request and a photo ID if required. We'll process updates within two working days and send you a confirmation email.
