Frequently Asked Questions About Our Terms
When you request account closure, active gameplay stops immediately. Any balance remaining is withdrawn to your registered payment method within one business day. We retain your account record under these terms for legal purposes, but you cannot log in or play after closure.
Yes. If a deposit via DANA, OVO, GoPay or QRIS doesn't appear in your account within the stated timeframe, or if you initiated a withdrawal you want to cancel, contact support with your transaction ID. We investigate and respond within two business days.
You own your personal data; we store it as a service provider under these terms. After account closure, we retain records as required by local law, then securely destroy them. You can request a data export at any time via our settings page.
Access and eligibility depend on local law. You must be of legal age in your jurisdiction to hold an account. Some game types, payment methods or account features may not be available in every region; we display what's available to you when you register.
Open a dispute in your Account > Support > Complaints section, or email our team directly. We have a formal resolution process: investigation, written response and appeal option. Unresolved disputes can be escalated to external dispute bodies where local law permits.
Material changes to these terms are announced via email at least 30 days before they take effect. You can review the updated terms in your account. Continued play after the notice period means you accept the changes; you can also close your account before they apply.
We encrypt all payment information using industry-standard security. Your deposit method is never stored in full; we keep only a token reference so future transactions are recognised. Payment networks handle sensitive card and account data under their own compliance standards.
